Privacy Policy

Last updated: August 2025

1. Who We Are

This Privacy Policy explains how Dutch Homes Ltd (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our services or visit our website.

Dutch Homes Ltd is a company registered in England and Wales (Company No: 15104476) with its registered office at 61 Andrews Lane, L37 2EP

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy, you can contact our Data Protection Officer at:
📧 admin@dutchhomes.co.uk
📮 Dutch Homes Ltd, 61 Andews Lane, Formby, L37 2EP

2. Information We Collect

We may collect the following types of personal data:

a) From Prospective & Current Tenants

• Name, date of birth,      and contact details (email, phone number, address)
• Proof of identity and      right to rent documentation
• Employment and      financial details (including income and references)
• Tenancy history and      landlord references
• Payment details      (processed securely via our payment provider)

b) From Landlords & Property Owners

• Name, contact details,      and bank account details for rent payments
• Property details,      including certificates, maintenance history, and tenancy agreements

c) From Contractors & Suppliers

• Name, business contact      details, and qualifications/accreditations

d) From Website Visitors

• Name, email address,      and any details you submit via our contact forms
• Technical data such as      IP address, browser type, and cookies (see section 8)

3. How We Use Your Data & Legal Basis

We will only process your personal data where we have a lawful basis under the UK GDPR.

4. Sharing Your Data

We may share your data with:

• Contractors and      tradespeople for maintenance or repairs
• Our payment service      provider for processing rent and deposits
• Referencing agencies      for tenant checks
• Professional advisers      (accountants, solicitors)
• Government and      regulatory bodies where required by law

We will never sell your personal data to third parties.

5. Data Retention

We keep your personal data only for as long as necessary:

• Tenancy records: 6      years after the tenancy ends (legal requirement)
• Landlord records: 6      years after our agreement ends
• Contractor and supplier      records: 6 years after our business relationship ends
• Marketing list data:      until you unsubscribe or withdraw consent

6. Security

We have appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. While we take all reasonable steps to secure your data, we cannot guarantee complete security of information transmitted over the internet.

7. Your Rights

Under UK GDPR, you have the right to:

• Be informed about how we use your data
• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Restrict processing of your data
• Object to processing where lawful basis is legitimate interest or marketing
• Request transfer of your data to another provider (data portability)
• Withdraw consent at any time where processing is based on consent

You can exercise your rights by emailing admin@dutchhomes.co.uk.

8. Cookies & Tracking

Our website uses cookies to improve your experience and analyse website usage.

• Essential cookies – required for site functionality (cannot be turned off)
• Analytics cookies – help us understand how visitors use the site (optional)
• Marketing cookies – used for personalised advertising (optional)

You will be asked to accept or reject non-essential cookies when you first visit our site.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. You should check their privacy policies before providing any personal data.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on our website with the updated date shown at the top.

11. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.